FAQ
Frequently Asked Questions
What products do you offer?
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Shawlkart specializes in premium woolen garments and handcrafted shawls from Himachal Pradesh, including Pashmina, Kullu, and Kinnauri styles. We also offer curated accessories and traditional wear.
How long does shipping take?
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Orders within India are usually delivered within 5–7 business days. International orders may take 15–20 business days depending on location and customs clearance.
Do you offer international shipping?
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Yes, we do. Shipping charges and delivery timelines for international orders will be displayed during checkout.
What payment methods are accepted?
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We accept all major credit/debit cards, UPI, net banking, and wallet payments. Cash on Delivery (COD) is available for select locations within India.
What is your return/exchange policy?
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We accept returns or exchanges within 7 days of delivery if the product is unused, undamaged, and in original packaging. Please refer to our Return Policy for details.
How can I track my order?
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Once your order is shipped, you’ll receive an email with the tracking number and a link to track your shipment.
Are your shawls authentic and handmade?
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Yes. Each shawl is sourced directly from local artisans in Himachal Pradesh and crafted with traditional methods to ensure authenticity and quality.
Do you offer gift wrapping or custom notes?
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Yes, you can choose gift wrapping and add a custom note at checkout. Ideal for festive and special occasions.
Need help?
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